Didn't receive your verification code? Learn common reasons why you might not be getting it and how to fix it. Get tips on troubleshooting, enabling 2FA, and contacting support for assistance.
What Is A Verification Code?
Your verification code is an OTP (One-Time Password) that is provided before you can create a transaction or update your account details. When you are asked for an OTP, it is expected to be primarily sent in your registered mobile number, email address and/or 2FA authenticator - all that are required under Security Check.
Here are the following actions that will require you for a verification code:
- Creating your account
- Logging in to your account
- Resetting your password
- Changing your email address and/or mobile number
- Enabling the 2FA (2-Factor Authentication)
- Confirming a transaction
Verification codes are unique and are valid for 10 minutes, as long as you do not request for a new code. To better protect your account during transactions or account updates, security checks may require you to provide additional one-time passwords (OTPs).
Why Didn't I Receive My Code?
There are a few reasons why you might not have received your verification code:
- Click Send Code: Some account activities need your action to confirm that codes are needed. Make sure you have clicked "Send code" first.
- Poor network connection: A weak or unstable internet connection/network signal can delay or prevent code delivery.
- Blocked or spammed code: Check your spam or junk folders for the code.
- Maximum code requests: You may have reached the limit for requesting codes. Try again later.
- Lost access to phone or email: Simply seek assistance from our “Need Help?” option. You can replace your email or phone by following the steps in What can I do if I lost access to my email or mobile number?
What Should I Do to Get My Code?
- Check Your Network: Make sure you have a strong internet connection/network signal.
- Verify Contact Information: Confirm that your phone number and email address are correct.
- Look for the Code: Check your spam or junk folders.
- Request a New Code: You can usually request a new code after a short wait.
- Use a Different Method: If possible, use an alternative method like an authenticator app (2FA) for verification.
- Contact Support: If you continue to have issues, you can contact Coins.xyz support through the following methods:
Enable Two-Factor Authentication (2FA)
It would also be helpful to enable the 2FA in your account. If this is enabled, once requested, you can directly check it from your Google Authenticator or Authy app instead. To find out how to enable Two-Factor Authentication for your account, read our step-by-step guide.
Frequently Asked Questions
How can I change my phone number / email address ?
- Log in, go to Account Settings, and click "Change number" under Mobile Number or click "Change email" under Email Address.
- Enter your new number/email, get a verification code via SMS, and enter the code.
- Complete Facial Recognition for security.
- Get verification codes via Email, Old Number (if available), and 2FA (if applicable), and enter them all.
See our detailed guide on changing your phone number or changing your email address.
What can I do if I lost access to my email or mobile number?
- Click "Need help?" on the login page.
- Choose "Lost my phone" or "Lost my email".
- Provide the lost contact information.
- Update with new contact details and verify.
- You can now log in with the new information.
Read more tips here on how to gain back access when your email or phone are lost.