Lost access to your mobile number or email address and unable to receive codes when logging in? Don’t worry! We can help.
Updating your Account Details
You may follow the steps below to be able to login to your account:
1. On the Login page, click the Need help? button.
2. From the list, you may choose either Lost my phone or Lost my email option, depending on your concern.
3. Provide the mobile number or email address linked to your account, which you have lost access to.
Note: You may refer to our Help Center article here if instead you forgot the details registered to your account.
4. If the account details provided are correct, you may then proceed to updating to your new account details.
Kindly ensure to have your new account details handy as you'd need to provide the verification code to be sent to the said detail.
5. Once done with the verification steps, your new account detail is now registered to your account! You can now use this mobile number or email address to login to your account.
Frequently Asked Questions
What can I do if I forgot my account details?
Helpful Tips to Recall Your Account Details
- List possible email addresses and phone numbers
- Search your messages for Coins.xyz communications
- Check saved credentials in browsers or password managers
Contact Coins.xyz Support if unsuccessful
Provide any information you recall about your account when contacting support.