Still waiting for your verification codes? Learn how to receive them, troubleshoot common issues, and discover best practices for a secure and smooth experience.
When Are Verification Codes Required?
Verification codes are a security measure used to complete these account activities:
- Creating your account
- Logging in to your account
- Resetting your password
- Changing your email address or mobile number
- Enabling 2-Factor Authentication (2FA)
- Confirming withdrawals or transfers
How to Receive Verification Codes?
- Codes can be sent via SMS, email, or authenticator app (if enabled)
- For certain account activities, you must actively request a code by clicking "Send Code"
- Once requested, verification codes are valid for 10 minutes. Make sure to input your code within this time frame.
Not Receiving Your Code? Try these common solutions:
If you've clicked "Send Code" but haven't received it after 10 minutes, try these steps:
- Check Your Network: Ensure you have a strong internet connection or mobile signal
- Request a New Code: Click "Resend" if 10 minutes have passed without receiving a code
- Check Spam Folders: Look in your spam or junk folders
- Verify Contact Information: If the action requires an input of your phone number or email, double check that these are correctly typed in.
- Use an Alternative Method: If available, try using an authenticator app (2FA) instead of SMS or email.
- Contact Coins.xyz Support: If you continue to have issues, you can contact Coins.xyz support through the following methods:
Learn more about receiving verification codes for Coins.xyz activities.