Here's a quick guide on what to expect if you decide to deactivate your Coins.xyz account:
When account deactivation is accepted
- For customers who want to block any access to their account
- For customers who do not plan to use Coins.xyz in the future
- For customers who want to delete their account and no longer use Coins.xyz
When account deactivation is not valid
- If you are not an active user, but want to keep your account, you can simply log out of your account when not in use.
- If your verification was rejected with the message “Account with same name and date of birth exists.”, we can assist you with your multiple accounts concern instead.
How to deactivate your account
1. Before you deactivate: Transfer out any remaining funds in your account
- In case your account is already deactivated but you want to access your funds, a reactivation process would need to be followed.
2. Contact Coins.xyz Support
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If your reason for deactivation falls under the accepted cases above, contact Coins.xyz Support through the following channel:
3. Follow Next steps from Coins.xyz
- Within 24 hours, our team will contact you.
- You will be asked to provide necessary consent and additional verification steps.
4. Account Deactivation Confirmation
- Once all requirements are complete, you'll receive a notification from our team confirming your account deactivation.
Frequently Asked Questions
I changed my mind. Can I reactivate my account?
Sure! Let our team handle this request for you. To contact us, choose a channel you prefer:
I did not request for deactivation, but why is my account locked?
Our team can assist you in checking the status of your account. There may be several reasons why your account is deactivated. Make sure that you have followed our User Agreement to continue using Coins.xyz services.