Forgot your Coins.xyz password? Our guide provides clear instructions on how to reset your password, whether you're logged in or out. Learn about password requirements, security measures, and additional tips to keep your account safe.
How to reset a forgotten password:
- Go to the Login page.
- Click on the Need help? option below the Login button.
- Select Forgot password from the list.
- Choose to input either the Email or Phone number connected to your account.
- Enter your new password. Make sure it follows these minimum requirements:
- Is at least 8 characters long
- Has at least 1 letter (lowercase or uppercase)
- Has at least 1 number
- Enter ALL the verification codes you receive under Security Check. The "Confirm" button will activate once you've entered all the codes.
- If you're not getting codes, click Need help? And read more on how to receive verification codes.
- You may also be required to complete a Selfie video recording as a security measure.
How to reset your password while still logged in to your account:
- Click the Account icon beside your name on the lower left corner of your account.
- Select Account Settings from the list that pops up.
- On the Account Settings page, select Change Password.
- Input your Old password correctly.
- Enter your New password. Make sure it follows these minimum requirements:
- Is at least 8 characters long
- Has at least 1 letter (lowercase or uppercase)
- Has at least 1 number
Important Reminders:
- Never share your password with anyone. If you need help maintaining passwords, you may learn more tips such as how to use a password manager.
- Best practices to keep your Coins.xyz account safe can be found on our Safety & Security section.
Frequently Asked Questions
Can I reuse my old password?
For security purposes, our system will not allow your new password to be the same as any historically used passwords of your Coins.xyz account.
Am I required to renew my password?
Renewing of an account password should be done voluntarily by the account owner. However, it is a best security practice to renew your password regularly to avoid unauthorized access due to any public data breaches.