Having trouble logging in? Don’t worry! We can help. There are several possible reasons why you encountered an error.
Here are some tips to log in successfully:
1. Check Your Password
- Ensure Correct Input: Make sure you are typing your password correctly. Remember, your password is case-sensitive.
- Use the Eye Icon: Click on the eye icon on the right side of the password field to view your password and verify its accuracy.
- (Optional) Reset Your Password: If the error persists, click the Reset button to proceed with the Forgot Password option.
2. Check your mobile number format
- No spaces or extra 0s: Enter the numbers after the country code without any spaces or leading zero. This will help you avoid login errors.
3. Try to log in using your email.
- Email Option: If you're still having trouble, consider logging in with your registered email address instead. You can toggle between the Email or Phone option to log in using either credential connected with your account.
Still having issues with logging in? Check these reasons why an account may be limited or temporarily disabled.
Need help? You may contact us through the following and we’d be happy to help: