If your account is limited or temporarily disabled, your Coins.xyz account may not be able to do certain transactions like cashing in or sending money.
What can cause accounts to be limited or temporarily disabled?
Make sure to avoid the following scenarios to enjoy using our complete services:
1. OTPs from required credentials are not provided. Certain activities such as cashing out or changing registered email addresses / phone numbers may require 2 or more authentication codes such as below:
For this, you may need to bind your email address or mobile number. Read more here on how to change your mobile number and your email address.
2. Verification level is not yet passed. At least Identity Verification is required to proceed with your transactions. Having trouble with your verification process? You may refer to the given Help Center article here. Kindly wait for our team to revert on your ID and Selfie verification.
3. Account cash in / out limits have been reached. Be sure that Crypto (in USD value) transactions are within your remaining daily limits. Refer to the new verification and daily limits here:
| KYC Level | Daily Limits | Requirements | |
| Deposit | Withdrawal | ||
| Identity Verified | Unlimited | $ 100,000 | ID & Selfie Verified |
If you have reached your deposit or withdrawal limits, kindly wait 24 hours for your daily limits to be replenished.
Want to know what activities count towards your limits? Read more on this article here.
4. Unauthorized Access. If we suspect that someone else is using your account, we will temporarily limit your account for protection, and look into any possible fraudulent activity.
To avoid this, please always ensure that you protect your account.
5. If we suspect that the activities of a Coins.xyz account violate our User Agreement, the account will be investigated and possibly be suspended from the platform.
If your account access has been limited, you may check your inbox (email linked to your Coins account) in case we have sent instructions on how to retrieve full account activity. If no email has been sent by our team, you may contact us through our Chatbot widget, Coins Support Form, or email us at [email protected].