Can't cash out or log in to Coins.xyz? Don't worry! This guide explains common reasons for account limitations and how to resolve them quickly. Unlock full access with verification, manage limits, and secure your account for worry-free transactions.
Guidelines for complete access to Coins.xyz services:
- Update Contact Details: Make sure that the phone number and email address linked to your account are updated. Certain activities such as withdrawals or updating your settings may require 2 or more authentication codes such as below:
For this, you may need to bind your email address or mobile number. Read more here on how to change your mobile number and your email address.
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Complete Verification: Ensure you pass at least the "Identity Verification" step. This requires submitting your valid ID and selfie. Daily transaction limits increase with higher verification levels:
- Identity Verification: Daily withdrawal limit is 100,000 USD.
- Enhanced Verification: Daily withdrawal limit is 1,000,000 USD.
- Manage Your Limits: Transactions are subject to daily limits based on your KYC level. If you have reached your daily limits, you will have to wait for 24 hours for this to reset. You may read here to know what activities count towards your limits.
- Secure Your Account: If we suspect that someone else is using your account, we will temporarily limit your account for protection and look into any possible fraudulent activity. Protect your account by following security best practices.
- Respect the User Agreement: Activities violating Coins.xyz's User Agreement may lead to account suspension. Ensure you understand and comply with our user agreement.
How do I resolve any account limitations?
- Check Your Email: If your account is limited, Coins.xyz may send instructions to your registered email for regaining full access.
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Contact Coins.xyz Support: If you haven't received an email or need further assistance, contact Coins.xyz through the following methods: