Having trouble logging in to Coins.ph due to a "reCAPTCHA Failed" error? Here's how to fix it:
What is reCAPTCHA?
- reCAPTCHA is a security feature to prevent automated bots from accessing your account.
- It requires you to check the "I'm not a robot" box and complete puzzles before logging in.
Troubleshooting Steps for “reCAPTCHA Failed”
1. Complete the reCAPTCHA Puzzle
- Make sure you check the "I'm not a robot" box.
- In case a reCAPTCHA puzzle is required, correctly answer this within 2 minutes.
2. Check Your Internet Connection
- A slow or unstable internet connection can cause reCAPTCHA issues.
- Try resetting your internet connection or switch to a stronger network.
- Aim for a minimum internet speed of 3-5 Mbps for a smooth experience.
3. Update Your Coins.ph App (Mobile Users Only)
- An outdated Coins.ph app can lead to reCAPTCHA errors.
- Open your app store (Google Play or App Store), and update the Coins.ph app to the latest version.
4. Reinstall the Coins.ph App
- If the above steps have not resolved the error, try reinstalling the app:
a. Uninstall the Coins.ph app from your device.
b. Clear the app cache
c. Download and reinstall the latest version of the Coins.ph app.
5. Contact Coins.xyz Support
If you've tried all these steps and the error persists, contact Coins.ph support for further assistance through the following methods: