Coins.xyz has security features in place to better protect user accounts and enhance safety. This involves performing necessary checks which may lead to facial recognition scans and additional one-time passwords (OTPs).
Given this, kindly proceed with the Facial Recognition steps. This is a security feature to ensure it is indeed the account holder requesting for the account activity.
Contact us through our Chatbot widget, Coins Support Form, or email us at [email protected] should you need further assistance.