To change the mobile number linked to your Coins.xyz account, follow this step-by-step guide:
1. Access Account Settings.
Log in to your Coins.xyz account.
Click on the User icon located in the lower-left corner of the page.
Select Account Settings.
2. Initiate Number Change.
Under the Account section, locate the Mobile Number option.
Click "Change number".
3. Enter New Number.
Input your new mobile number.
Kindly click Send code on the SMS Verification Code (New number) section to receive the verification code.
Once you have inputted the required verification code, the Next button will turn black.
4. Security Verification.
Kindly input all the required verification codes under Security Check.
Click Send code beside each required code to receive the OTP on your Email, Old number, and 2FA (if applicable).
Once you have input all required verification codes, the Confirm button will turn black.
5. Facial Recognition
If required, complete the facial recognition step for additional security.
6. Success!
Your mobile number is now updated.
If you have issues with changing the mobile number of your account, send us a message through the following:
Frequently Asked Questions
I did not receive a verification code, what can I do?
- Check Your Network: Make sure you have a strong signal or internet connection.
- Verify Contact Information: Confirm that your phone number and email address are correct.
- Look for the Code: Check your spam or junk folders.
- Request a New Code: You can usually request a new code after a short wait.
- Use a Different Method: If possible, use an alternative method like an authenticator app (2FA) for verification.
Learn more about receiving verification codes here.
What can I do if I lost access to my email or mobile number?
- Click "Need help?" on the login page.
- Choose "Lost my phone" or "Lost my email".
- Provide the lost account detail/s.
- Comply with the verification steps to update with new account details.
- You can now log in with the new information.
Read more tips here on how to gain back access when your email or phone are lost.