Cryptocurrency Basics

• What are the risks involved in using cryptocurrencies?
• What are cryptocurrencies?
• How to view your wallet address?
• How do I find my transaction hash or TXID?
• What is the price basis of my cryptocurrency?
• Why has the USD equivalent in my wallet changed since the last time I checked it?

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One Click- Buy/ Sell

• How to use Buy/Sell via the Coins website?
• Supported Tokens and Networks on Coins.xyz

Deposits

• Receive cryptocurrency with your Coins.xyz account
• Why haven't I received my incoming crypto transfer/deposit?
• Why do I need to provide sender information to receive my funds?

Withdrawals

• How to send cryptocurrency from your Coins.xyz account
• How are cryptocurrency withdrawal fees calculated?
• Why do I need to put the recipient name for external transfers?
• I have not received my cryptocurrency transfer. When will this reflect in my wallet?

Cross-chain and Unsupported Deposit Policies

• What is a cross-chain deposit?
• What are smart contract transfers?
• What happens if I send crypto to my Coins.xyz wallet via an unsupported smart contract?
• What is an unsupported token deposit?
• Are there fees for unsupported deposit recoveries?
• Can Coins.xyz recover unsupported tokens or tokens sent via an unsupported network?