A cross-chain deposit occurs when tokens are sent from one cryptocurrency blockchain to another. For example, sending Bitcoin Cash (BCH) to a Bitcoin (BTC) address is considered a cross-chain deposit. It is important to note that wallets designed for one blockchain cannot support tokens from another blockchain. Therefore, sending Bitcoin Cash to a Bitcoin wallet would result in the loss of the token if incorrectly sent.
If you accidentally sent unsupported crypto to Coins.xyz:
1. Contact Coins.xyz Support. We understand mistakes happen. Reach out to our support team through the following:
2. Provide Transaction Details Including your transaction hash (TXID) or a link to the transaction in your message. This helps us locate your lost funds.
We will then conduct an internal investigation to verify if the asset you have sent is recoverable. Generally, we are only able to support the tokens and networks listed here.
Important Notes
- This recovery attempt is an additional support service we offer
- Recovery attempts are at our sole discretion
- We cannot guarantee successful recovery in these cases
Tips
- Always double-check the compatibility of the sending and receiving blockchains
- Verify that Coins.xyz supports the token and network you're using before initiating a transfer
- When in doubt, contact support before making a transfer