Support will be provided for users attempting to recover assets made on the following circumstances:
- sent to the wrong destination tag addresses
- sent via unsupported networks
- deposits made with unsupported tokens
Disclaimer
- All token recoveries are not guaranteed; unsupported deposits may be permanently lost.
- Factors influencing recovery complexity, timelines, and security risks may affect the process.
In line with this, requests for recovery will be subject to the corresponding fees:
Types of Deposits | Fees |
Wrong Destination Tag (with/without owner) | 5 USD |
Sent to Coins XRP Sending Address | 5 USD |
Unsupported Token/Network | 50 USD (if recoverable) |
If the recovery attempt is successful, the fees above will be charged respectively. Kindly note that these fees will be deducted in terms of the token being recovered (e.g. 5 USD worth of XRP for an XRP wrong destination tag recovery).
Additionally, here are some articles from our Help Center which you may find helpful: