If you have just transferred cryptocurrency to Coins.xyz, but it hasn’t appeared on your wallet, here are some things you can check:
Blockchain Confirmation Delay:
If your transaction is still being processed by the blockchain, it may take time to reflect in your wallet. Learn more about blockchain confirmation times here.
Incorrect Wallet Address:
Double-check the recipient wallet address to ensure it was entered correctly. Mistakes in the wallet address can result in irreversible transfers. Refer to this guide to review your wallet address.
Unsupported Token:
Ensure that the token you’re transferring is supported by our platform. If not, your deposit may not go through. Check our token support policies here.
Unsupported Blockchain Network:
If the tokens were sent using an unsupported network, the transaction may fail. Find out which blockchain networks we support.
Need help?
If you need any more help with your incoming transfer, you may reach out through the following, including your transaction hash link so that our team can respond to your concern:
Frequently Asked Questions
How to view your wallet address?
- Log in to your Coins.xyz account.
- Go to the Portfolio tab.
- Select the specific cryptocurrency you want to receive.
- Choose the appropriate network if applicable (ensure it matches the withdrawal network).
- You will then see your wallet address displayed in two ways:
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- QR code: Scan this for easy access.
- Alphanumeric address: Copy this for manual use.
Supported Tokens and Networks on Coins.xyz
Coins.xyz only supports the crypto tokens listed per network in the table here. Only send the tokens listed using the specified networks to your Coins account. Sending unsupported tokens or using unsupported networks will result in permanent loss.