If you just transferred crypto to Coins.xyz, but it hasn’t appeared on your wallet, here are some things you can check:
- Is your transaction still being confirmed by the blockchain? Learn more on when will this reflect in my wallet through this article.
- Was the inputted wallet address correct? You may refer to this guide if you need help in reviewing your wallet address. Always double check on the address you are sending to since confirmed transfers would typically be irreversible.
- Is the token supported by our platform? If it isn’t, you may know about our policies here.
- Were the funds sent through a supported blockchain network? For more information on networks supported by our platform, you may refer to this page on supported tokens and networks.
If you need any more help with your incoming transfer, you may reach out through our Chatbot widget, Coins Support Form, or email us at [email protected] including your transaction hash link so that our team can respond to your concern.