How do I get my account ID and selfie verified?

Apply for verification to enjoy full use of Coins.xyz services and to enjoy higher transaction limits.

Steps to Verify your ID and Selfie:

1. Log in to your Coins.xyz account.
2. Click on the Account icon located at the lower left corner of your screen.
3. Select Identity Verification.

   

4. Click Verify Now below Identity Verification.

    

   

5. Choose your ID type:
   
   • Passport: Scan the QR code using your phone to proceed with verification on your mobile device.

• • Driver's License or National ID:
    • Option 1: Upload a scanned copy of your valid ID by clicking Browse files.
    • Option 2: Take a photo of your ID using your webcam by clicking Take Photo.

6. Take a Selfie:

• • Option 1: Use your webcam by clicking Use Webcam.
  • Option 2: Use your mobile device by clicking Use My Phone.

7. Follow the instructions to submit your ID and take a Selfie.

8. Review the details extracted from your ID, such as ID number, name, nationality, address, etc.

9. Click Next if the information is correct. Otherwise, edit the details using the dropdown arrows or pencil icons.

10. You will receive a notification once your verification is processed and reviewed.

Need help with camera access? Our article How to grant Camera Access for ID and Selfie Verification on a browser? contains easy steps on enabling the camera on your device.

Need more help?  If you encounter any problems logging in, you can contact Coins.xyz support through the following methods:

• Chatbot widget
• Coins Support Form
• Email: [email protected]

Frequently Asked Questions

What valid IDs can I use to complete my verification?

You can submit one of these 3 supported valid IDs.

• Passport
• Driver's License
• National ID

Please make sure that your ID is not expired; otherwise, it will be considered invalid.

How soon will my ID and Selfie submission be accepted?

Processing time for ID and Selfie verification may take up to 24 hours. You may read  more about the processing time of ID and Selfie verification here.

Why was my ID rejected?

There are several possible reasons why your ID was rejected, most commonly:

• Name, date of birth or other information doesn't match that on valid ID.
• Account with the same name and date of birth exists.
• Valid ID profile picture doesn't match the selfie. Try a valid ID with an updated profile picture.
• Screen captured valid ID. Take a photo of your physical valid ID.
• ID is cut off / blurry / has glare.
• ID type not supported.

We also recommend these Tips for Getting Your Account Verified Successfully.