Not sure why your document for Enhanced Verification was rejected? Visit your submission to know why and what you can do next to be verified.
1. Check the Rejection Reason:
- Go to the "Identity Verification" page of your Coins.xyz account.
- Check on the prompt explaining why your proof of income document was rejected.
2. Fix the Problem:
Here are common reasons why Enhanced Verification is rejected and quick tips to resolve them:
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Document Type is not Accepted
The document you submitted is not on the list of acceptable documents here.
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Incorrect or Missing Information
Required information for the document type is not provided. This can fall, among others, missing signature, missing present address, or name mismatch.
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Document Format
Document provided may be a screenshot of the actual document, or in a password- protected file, and hence was not accepted.
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Outdated Document
Documents must be at least within 3 months from the Date of Issuance.
We also recommend these Tips for Getting Your Account Verified Successfully.
3. Resubmit Your Verification:
- Once the rejected reason has been addressed, click "Try Again" under Enhanced Verification.
- Upload your Proof of Income document making sure it is valid and complete, then click “Submit”.
4. Wait for Processing:
- Allow up to 24 hours for Coins.xyz to process your resubmitted verification.
5. Check for Updates (Optional):
- Coins.xyz might send you email notifications about your verification status. Check your inbox and Promotions folder.
Need help? If you have further questions or encounter issues after re-submitting your verification, contact Coins.xyz support through the following: