Processing Time for Submissions
Processing time for verification submissions (Identity or Enhanced) may take up to 24 hours. If you recently submitted a new document, the processing time will count from the time of your latest submission.
You will receive an email or SMS notification as soon as it has been processed.
Things to note
ID and Selfie submissions are processed together. Kindly make sure to submit both ID and Selfie for our team to be able to verify your submissions. For a complete list of Valid IDs accepted, visit the provided article.
You may also refer to this article for the list of approved Proof of Income documents for Enhanced Verification submissions.
Need help?
If you have further questions regarding your verification, please contact us through the following for further assistance:
Frequently Asked Questions
Tips for Successful Account Verification on Coins.xyz
1. Use the Correct Documents:
Ensure your ID (for Identity Verification) or Proof of Income document (for Enhanced Verification) is on the accepted list.
2. Capture Your Documents Clearly:
Take a complete picture of your document, including all four corners. Ensure it is well-lit and not obscured by glare or flash.
3. Submit the Correct File and Size:
Your document should be under 20 MB in size, and in .jpg, .png, or pdf format.
4. Keep it Simple:
Use your smartphone camera for the best results.
5. Make Yourself Visible:
For your selfie, ensure you are in a well-lit environment.
6. Check Rejection Reasons:
If your verification request is rejected, check the rejection reason in your Account Verifications tab or in your email. Contact support if you need further assistance.