Processing time for ID and Selfie verification may take up to 24 hours. If you recently submitted a new ID document, the processing time will count from the time of your latest submission.
You will receive an email or SMS notification as soon as it has been processed.
Things to note: ID and Selfie submissions are processed together. Kindly make sure to submit both ID and Selfie for our team to be able to verify your submissions. For a complete list of Valid IDs accepted, visit here.
For more information, see our tips to get your account verified.
If you have further questions regarding your verification, please contact us through our Chatbot widget, Coins Support Form, or email us at [email protected] should you need further assistance.