Having trouble getting your ID or selfie approved on Coins.xyz? Don't worry, this guide will help you troubleshoot the issue and resubmit your verification.
Here's what to do:
1. Check the Rejection Reason:
a. Go to the "Identity Verification" page on your Coins.xyz account.
b. Look for a red message explaining why your ID or selfie was rejected.
2. Fix the Problem:
Common reasons for rejection include:
-
- Name, date of birth or other information doesn't match that on valid ID.
- Account with the same name and date of birth exists.
- Valid ID profile picture doesn't match the selfie. Try a valid ID with an updated profile picture.
- Screen captured valid ID. Take a photo of your physical valid ID.
- ID is cut off / blurry / has glare.
- ID type not supported.
We also recommend these Tips for Getting Your Account Verified Successfully
3. Resubmit Your Verification:
a. Once you've addressed the issue, click "Try Again" on the Identity Verification page.
b. Upload a clear photo of your valid ID and a new selfie that matches your ID photo.
4. Wait for Processing:
Allow up to 24 hours for Coins.xyz to process your resubmitted verification.
5. Check for Updates (Optional):
Coins.xyz might send you email notifications about your verification status. Check your inbox and Promotions folder.
Need Help? If you have further questions or encounter issues after re-submitting your verification, contact Coins.xyz support through the following methods:
Frequently Asked Questions
What valid IDs can I use to complete my verification?
You can submit one of these 3 supported valid IDs.
- Passport
- Driver's License
- National ID
Please make sure that your ID is not expired; otherwise, it will be considered invalid.