The wallet’s private keys belong to Coins.xyz and are part of our system infrastructure. Coins.xyz maintains a hosted wallet service, which allows customers to create, send, receive, buy, sell, and use their digital currencies simply and securely with a password and multi- factor authentication.
Due to this set up, Coins.xyz cannot provide individual private keys to customers.
Should you require an option that provides control over your own private keys, there are several publicly available wallets that allow the user to do so. Storing your digital currencies in these products can be an alternative way to directly control your holdings.
Contact us through our Chatbot widget, Coins Support Form, or email us at [email protected] should you need further assistance.