If you’re getting a “Verification not valid” error, it might mean that your Authenticator app is not properly synchronized with your device's time/network time.
To adjust your Android device's settings:
1. Open your phone's Settings.
2. Tap Date and Time.
Due to several different versions of Android, yours may appear different. Generally, it should be located in System > Date & Time.
On Android, this is the Automatic option:
You’ll see a setting there for Automatic Date and Time and Automatic Time Zone. Make sure both of these are switched “ON”.
To adjust your iOS device's setting:
1. Open your phone's Settings.
2. Tap General > Date & Time.
On iOS, this is the Set Automatically option:
On the Authenticator app
Android users also have the option to synchronize time directly through the Google Authenticator app.
1. Open the Google Authenticator app
2. Tap on the three lines in the upper left corner to access Settings
3. Select the Time correction for codes option
4. Choose Sync now to synchronize the time on your mobile phone
If you still get an error, try deleting the Google Authenticator entry and creating a new entry by re-scanning the QR or re-entering the manual key.
If you still cannot enable or need any help with completing the steps above, you may contact us through our Chatbot widget, Coins Support Form, or email us at [email protected].