If your answer is “Yes” to any of those questions below, you’ll need to contact us in order to disable the 2-Factor Authentication ("2FA" or "TFA") on your Coins.xyz account.
- Did you lose your phone?
- Did you reset your phone and Authy/Google Authenticator was deleted?
- Did you accidentally delete your Coins.xyz profile on your Authy/Google Authenticator?
Please get in touch with us by leaving us a message through our Chatbot widget, Coins Support Form, or email us at [email protected] so we can reset your 2-Factor Authentication.
For the safety and security of your Coins.xyz account, we will need to undergo additional verification steps. Depending on your current verification level, our Support Team will ask certain requirements first before resetting your 2FA access.
Rest assured, our team will help you regain access to your funds and your Coins.xyz account.