Below is a list of possible reasons as to why your trade orders on Spot Trade might have been rejected:
1. Exceeds Limits
Your order may exceed the limits of the current asks/bids placed in our platform. This is an in-built security feature that protects users from potential market manipulation.
You may refer to the following article for the implemented trading limits and rules.
2. Insufficient Balance or Crypto Assets
You currently have open orders that are placing your funds on hold and/or you do not have enough funds for the selected currency pair.
Read more here to learn more about checking open orders and available balance.
3. Order Did Not Meet Minimum Order Quantity
The minimum order quantity for all markets and/or trading pairs is currently set to 1 USDT.
Please ensure that you place an order/trade of at least 1 USDT for this to push through. You may refer here for our minimum order quantities.
4. Trading with Oneself
You are not allowed to trade with yourself on a continuous order book. Your orders will be canceled.
You may read the Spot Trade section of our User Agreement for more details.
5. Cancelation of Order
- You may have manually canceled your order.
- Orders moving the market price by more than 3% may be automatically canceled.
- Limit order prices must be within 5% of the LTP, if it is outside of the 5% price collar, the limit order will be rejected by the trading engine
Would I still incur a fee even if I canceled my order?
No, if your order was canceled before the trade took place (0% filled), no fee is charged.
Still Unsure?
If you are unsure of the reason your order was canceled or rejected, please reach out to us through the following, and we will investigate this for you: