In keeping track of your transaction limits, there are two (2) important factors to note:
1. Transaction Limits do not necessarily refresh at the beginning of each day, month, or year.
2. Transaction Limits will refresh +1 hour after a day/month/year from when the transaction was made.
1. Transaction Limits do not necessarily refresh at the beginning of each day, month, or year. Your limits will refresh according to the dates of your previous transactions.
As guidance, the limits refresh rates are as follows:
- Daily limit - refreshes a day after making the specific transaction
- Monthly limit - refreshes 30 days after making the specific transaction
- Annual limit - refreshes 365 days after making the specific transaction
Note: If your remaining monthly or annual limits are fully used up, you may also try to verify your account to a higher level to increase your total limits, instead of waiting for your current limits to refresh.
2) Transaction Limits will refresh +1 hour from when the transaction was made.
Daily Limits Example:
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- If you cash in on April 10 at 6 AM, your Daily Cash In limits will refresh on April 11, 7 AM.
Monthly Limits Example:
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- If you cash in on April 10 at 6 AM, your Monthly Cash In limits will refresh after 30 days on May 11, 7 AM.
Note: If a transaction is done using a payment system that does not instantly process funds, the basis used for your limits refresh will be the date and time of completion of the transaction, rather than the date and time the transaction was made.
Account Limits
You may view your remaining limits through the Account Limits option on the Account page of the website.
Below shows an example of the daily crypto deposit and withdrawal limits available to a verified user.
To know more about what types of transactions count towards your limits, you can visit this link here.
Contact us through our Chatbot widget, Coins Support Form, or email us at [email protected] should you need further assistance.