If you need additional assistance beyond our Help Center articles, reach out to Coins.xyz Customer Support through the Chatbot widget or Coins Support Form.
On the Coins Website
1. Log in to the Coins.xyz website
2. Locate the Chatbot widget at the lower right corner of the screen.
3. Click on the chatbot widget, and briefly describe your concern or select from the list of common concerns.
4. Depending on your query, the chatbot may provide quick answers or suggest relevant articles. If the help of a Support agent is required, the chatbot will create a ticket for you.
On the Coins Support Form
For additional help, you may contact us through our Coins Support Form.
1. Fill out the necessary account details.
Note: Kindly ensure to have access to the email provided on the Your Email Address section as our Support Team will be reaching out to the said address.
2. Provide the details of your concern, starting with the Subject, Concern Type, and Description. You may also provide screenshots through the Attachments section to clarify additional information on your concern.
3. Click Submit.
Our Customer Support Team would be getting back to your concern within 24 hours.